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LAI Portal Instructions - Desktop

Updated: May 24, 2022

Signing up to write and send letters is easy! If you're using a computer follow these simple steps.

For mobile instructions, click here!

To watch a video tutorial, click here!

1. Click on one of the following boxes:

  • Sign in with Google

    • If you have a Gmail email or an Android phone

  • Sign In with Apple

    • If you have an Apple ID as you are using an Apple device (iPhone, iPad, Macbook).

  • Sign in with Microsoft if you:

    • have a Microsoft ID

    • are using a Windows PC

    • an email account with Hotmail.com or Outlook.com

    • Office365 services from school or work

  • Continue with Facebook

    • If you have a Facebook account.

Note: Once you decide which account to sign in - always use the same account. If you don’t, you won’t be able to keep track of your letters.


If you do not have an account with any of these services, it is very easy to create one using your preferred email address. Click the button of your preferred service and follow the instructions to create a new account. Please choose the same email address that you used when registering as a volunteer for LAI.


2. Click - Search Facilities at the top of ANY page OR Click the banner “click here to sign up for letters” with the jiggling clipboard on the opening Statistics page.


3. Choose a facility that needs letters. On the right side of the screen, you may narrow your search by clicking on any number of filters like location, language, etc. You can even search for a particular facility! Once you have found a facility you'd like to write to, click on the box that reads:

Needed: XXX


4. Click on the box that reads:

Number of letters to Pledge


5. Type the number of cards/letters you wish to send for this cycle.


6. Click on the box that reads:

Confirm Signup


7. Click on the box that reads: View your signups.


Note: You can also navigate to this page using the Menu Bar at the top of the screen by clicking on My Signups.


8. When you are ready, copy the address of the facility onto your envelopes or package. You may put more than one letter in an envelope, but if you do, please write how many letters are inside so a member of staff at the facility knows how to distribute them.


9. When your cards/letters have been mailed, click on the box that reads:

Update Letters Sent


10. Type in the number of cards/letters that you sent.


11. Click on the box that reads: Update.


Wait for the box that reads: Thank you for sending those letters!


Congratulations! You’re done!

Thank you for helping seniors feel less alone!


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